FAQs


Frequently Asked Questions:
What is a Holistic Display and Recorder?
What is a ‘Point Of Interest’ (POI)?
Do I have to scan a QR Code to see a POI?
Will iQagent work over 3 or 4G cellular connections?
What About Security? Can someone take control of my plant using iQagent?
Can my Plant or Process use iQagent?
What is the process of Integrating iQagent in my plant?
Can I pay someone to integrate iQagent as a turnkey solution?
How is iQagent Licensed?
Can iQagent be customized for my process?
Is there a demo of iQagent available?
Will iQagent be supported on Android, Google and Microsoft Surface devices?
What versions of iOS are supported? Is iOS 7 Supported?


Q: What is a Holistic Display and Recorder?
A: Holistic means All encompassing; taking everything into account; to understand the whole. iQagent gives you an augmented reality view of your plant, displaying the camera video feed combined with live data (from PLCs, HMI or SCADA system) and technical resources relevant to the equipment or process being viewed. This allows you to view process data, schematics, or other technical documents right at the equipment you are working on. iQagent can also be used with URL based PM and trouble reporting systems to allow entry of trouble reports or preventative maintenance activities. You now have a holistic view of your process with data and resources linked to equipment the data represent. To capture process issues, iQagent records the entire display, video, audio, process data and on screen annotations which can be sent to offsite resources as a video file for quick analysis and resolution.  [top]



Q: What is a POI (Point Of Interest)?

A: A Point Of Interest or, POI, is anything in your plant or process, real or abstract, that can be characterized by data. Examples of POIs are Motors, Pumps, Production Line Output, Work Cells, or warehouse Activity.  POIs are used by iQagent to identify equipment or processes in the cameras field of view. They are configured using the iQagent Configuration utility and can contain OPC or ODBC data, technical documents, email or phone numbers, or links to intranet data entry or reporting systems. Each POI generates a unique QR Code that can be mounted on or near the equipment or process it represents. iQagent scans the QR Code and dispays the configured data. [top]



Q: Do I have to scan a QR Code to see POIs?

A: No. iQagent allows direct selection of any POI from a menu. You can view data and resources from one or more POIs sitting at your desk, while in a meeting, or at home, or anywhere you are connected to the Plant Network.  Any POI can be added to your Favorites List for quick display anytime. [top]



Q: Will it work over a  3G or 4G cellular connection?

A: Yes.  Just configure a VPN to your Plant network. [top]



Q: What about security? Can someone take control of my plant using iQagent?

A: No. iQagent can use TLS encrpytion to communicate between the iQagent Server and iOS client. QR Codes are encrypted and contain no useable data. Also, iQagent does not allow a writeback via OPC, so it cannot be used to actually control the process. [top]



Q: Can my plant or process use iQagent?

A: iQagent connects to automated systems using OPC or ODBC connections. So if you are using standard PLCs, HMI, SCADA Systems, ERP, MES, SAP or other database centric systems, iQagent should be able to connect to it to show live data. You can also link to document servers and web or URL based systems (such as Microsoft’s SharePoint) for Info View items. The iQagent configuration tool sets up a Website using IIS7, which is a handy document and ASP page repository for those who want to create their own interfaces.  [top]



Q: What is the process of integrating iQagent in my plant?

A: iQagent is fairly easy to set up. You’ll need a Microsoft Windows Server OS (preferable Windows 2008 or higher) on your plant network where you will install and license the iQagent Server and Configuration utility. Once the software is installed and licensed, you will use the configuration utility to create POIs for your plant floor, assigning data points, technical documents and URL links to each. For each POI you will generate a QR Code which will be mounted on or near the equipment or process it represents.  Then, install the iQagent App on desired iOS devices and register them with iQagent using the configuration utility. Now you are ready to use the system. Use iQagent to scan QR Codes on the floor and view live data and resources for each POI you have configured.  [top]



Q: Can I pay someone to integrate iQagent in my plant as a turnkey system?

A: Sure. email Bob Meads at iQuest for integration assistance.  [top]



Q: How is iQagent licensed?

A: iQagent is licensed based on the number of unique iOS devices registered with the system.  The minimum license is for 5 devices. Users needing 30 or more devices may purchase a unlimited device license. Contact Us for pricing information.  [top]



Q: Can iQagent be customized for my process?

A: Yes. ASP Pages can be created which allow you to interact with existing data entry systems, such as trouble reporting and preventative maintenance systems. You can also interact with our configuration database directly to programmatically generate or change POIs on the fly.  The iQagent Configuration utility includes a web site which is a handy repository for ASP Pages and URL resources you want to use. Contact Us for more information.  [top]



Q: Is there a demo for iQagent available?

A: Yes. iQagent and iQagent for iPhone are free from the Apple App store. There is a fully functional demo mode so you can check out all of iQagent’s features within seconds of downloading. After you have installed and launched iQagent on your iOS device, scan the QR codes on the main page of this site to see it in action. You can also select the POIs from the on screen menu.  [top]



Q: Will iQagent be supported on Android and Microsoft Surface devices?

A: Yes. We are planning to offer support for Android based on demand, and will be evaluating demand for Microsoft and Google devices.  Check back here for updates. [top]



Q: What versions of iOS are supported? Is iOS 7 supported?

A:  iOS 7  and earlier versions are currently supported. [top]