Problem: Maintenance staff often have to leave the work area in order to locate the correct technical documents, schematics, or vendor contact info. This stops work and costs time and money!
Solution: With iQagent, maintenance staff simply scan the equipment’s QR Code (POI) for immediate access to relevant technical documents and resources: manuals, schematics, documentation, parts lists, troubleshooting procedures, and vendor contact information. They can also enter trouble reports or work orders into your web based intranet systems.
Problem: Engineers cannot access live process data or trends at the equipment they are testing or troubleshooting; often they have to phone the control room operator, or station another person in front of a remote HMI panel in order to get this information. This is inefficient and also costs time and money.
Solution: With iQagent, Engineers can scan the equipment’s QR Code (POI) and immediately see live process data as values, trends and graphs. This allows them to check equipment operation quickly and troubleshoot more efficiently without involving multiple people relaying information.
Problem: Technical or production staff need to monitor process even when they are away from the production line. Often they have to call, or check dated reports for information, or walk back out to the floor.
Solution: With iQagent, connect to the plant network and check from anywhere! Check on production from your desk, or even from home!
Problem: The Production line is down, and your support engineer is offsite. The Production supervisor is trying to explain the problem over the phone, or via email, but the downtime problem cannot be effectively communicated. Now the line will remain down until help arrives, costing thousands of dollars in lost production time.
Solution: Send a Video! With iQagent, the Production staff can capture and record the problem with our patented holistic display and recording technology. Live video of the issue is displayed on the device screen, overlaid with process data, schematics, audio, even on screen annotations by the user. Users can record the display with all relevant data and the resulting video is sent to offsite resources for quick analysis and resolution, without having to travel onsite.